Here the frequently asked questions.

1. I purchased your plugin, how can I download it?

As soon as you complete the order you receive an email with the download link and the license key. If you’re not received the email, please check your spam folder.

You can also access to your purchased product in any moment logging into your account here.

2. Does IntellyWP include lifetime support and updates?

All IntellyWP products are a one-time fee, none recurring payment. Your purchased licence includes one year of free product updates and premium support.

After one year, you can still use the products you’ve purchased, however you will no longer have access to​ file downloads,​ updates or premium support.​ ​Your Themify product will remain functional at the latest version you have got. ​ We offer 30% discount for renewals. You will receive a discount code 30 days prior the expiry date.​

3. If I purchase a Single-site or a 5 sites license, can I upgrade later to a bigger package?

Yes, you can definitely upgrade your purchase anytime. You simply have to pay the difference of the package that you would like to upgrade your account to.

For example, you’ve purchased a $27 Single-site license and would like to upgrade to Agency package, ($97). You will simply, have to pay the difference of $70. To get your upgrade now, contact us via email.

4. How many site can I install the plugins? Can I use them for my client sites?

All of our products can be used by the number of your package purchase.

If you’ve purchased a 5 sites license package (Marketer) you can use the products on up to 5 sites. If you are planning to use on your customers websites, you have to buy the Agency package which give you 25 installs.

5. What’s the advantage of renewing my purchase?

By renewing your licenses you will be ensured that your always using the latest version of the product and access to premium support. The updates also include framework updates that ensures compatibility with the latest version of the WordPress framework.

6. How can I upgrade to pro?

If you are using a FREE version, and you have just bought a PRO version of the plugin, you can refer to our documentation to see how to upgrade to PRO.

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